Before you take the task of researching the best business phone system out there, here are some common things you need to know to help you make the best decisions for your business communication needs.
1. Premise-based PBX vs. Hosted PBX
Mostly, there are two types of PBX business phone systems: premise and host. Premise and Hosted. A premise-based business phone system requires clunky equipment to be stored within your office and is usually seen in larger enterprises. Small business owners are recommended to use hosted business phone systems for seamless expansion and cost-efficiency.
2. Expensive equipment is not always needed
One way your PBX business phone systems save you money is by not requiring you to make expensive purchases on hardware. With BYOD (Bring Your Own Device), you can use your mobile phone or keep using your existing hardware without any issues. Wiring and cabling is also not necessary as hosted PBX business phone systems are powered using your internet connection.
3. It can increase productivity and help maintain customers
You don't need to worry about letting messages slip through cracks. Many business telephone systems have features available such as continuity calls and voice messages to emails to ensure you always stay on your message. Cloud receptionist features like auto-attendant are also available so you can offer an overall better customer experience and keep your buyers satisfied.